Terms & Conditions

Terms & Conditions of Purchase

1. Introduction
These terms and conditions relate to goods which you offer to purchase from Willliam Lamb Group online wholesale store (“our/this website”). Please read these terms and conditions, which govern your use of this website and our supply to you of any goods which you offer to purchase through our on-line facilities. We will be unable to process any offer to purchase goods until you have done so. If there is anything you do not understand, please feel free to e-mail us at info@wlamb.co.uk, or phone us on 01924 820282.
By making an offer to purchase, you agree to be bound by the whole provisions of the Agreement (as defined in clause 3.1 below) between you and us. If you do not accept these provisions you should not place an order.

By making an offer to purchase, you agree to be bound by the whole provisions of the Agreement (as defined in clause 3.1 below) between you and us. If you do not accept these provisions you should not place an order.You must be 16 years or older to use the service. By placing an order, you confirm to us that you are at least 16 years of age.
We may change these terms and conditions at any time and we are not under any obligation to notify you of such changes.

2. Definitions
2.1 “Commencement Date” means the date when our agreement with you is concluded (see clause 3.3);
2.2 “Confirmation Form” means the form that is shown on screen when you have placed an order, confirming details of the Goods which you have offered to purchase and which we have agreed to supply to you;
2.3 “Order Form” means the form completed by you online and showing details of the goods which you have offered to purchase from us;
2.4 “Goods” means the goods to be provided by us to you, as described in the Order Form and Confirmation Form and on the pages of our website relevant to those goods. (In the event of a discrepancy between the description of the Goods on the website and that on the Order Form \ Confirmation Form, the description on the Order Form or Confirmation Form shall be conclusive);
2.5 “we/us/our” refers to William Lamb Group, a company incorporated in England (registered number; 2513251) and having our registered office at Bottomboat Road, Stanley, Wakefield, West Yorks, WF34AY
2.6 “you/yours” refers to you, the person offering to purchase goods from us.

3. Your Agreement with Us
3.1 These terms and conditions, together with the Order Form, Confirmation Form, Privacy Policy, constitute the entire agreement between you and us relating to the provision of the Goods (“the Agreement”), and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to this, and all past courses of dealing or industry custom. No oral explanation or oral information given by any party (including any information given via our customer service departments) shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions, and you agree that you shall have no remedy in respect of any misrepresentation, which has not been made expressly in these terms and conditions.
3.2 Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. It is entirely at our discretion to accept or reject the offer to purchase.
3.3 The Agreement is concluded only when we have sent you an e-mail notification that the Goods have been dispatched to you.

4. Payment
Payment can be made using any of the methods listed on this web site Payment Options and will be debited when we have accepted your offer to purchase. All prices are quoted in UK pounds Sterling and include VAT where applicable.
Our acceptance of your offer to purchase Goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods that you have offered to purchase and a full refund will be given. Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description or price, or (ii) retracting your offer to purchase and receiving a full refund if the Goods have been paid for.

5. Payment Options and Secure Online Ordering
We accept the following methods of payment

Credit Cards
Visa
Mastercard
Maestro

Payment can be made using any of the methods above and will be debited on despatch of your goods. The total amount you pay is the same, irrespective of the payment method used. All transactions through our payment gateway is encrypted using Sagepay's powerful secure 128-bit SSL certificates. Every single one of our customer's credit card details are encrypted so you can be sure that your payment is 100% safe. As an added layer of security, customers will be prompted by Verified By Visa or Mastercard Secure Code before your card issuer authorises the payment. Learn more about our payment technology: http://www.sagepay.com/our_payment_technology

6. VAT
All of the prices listed online include VAT (where applicable)

7. Security & Data Protection

7.1 Data Protection
We are committed to protecting your privacy and the security of any information given to us in order for us to process your order. 7.2 Our Data Protection Policy
We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. From time to time we may make our mailing list available to carefully selected organizations. Your E-Mail \ Postal address data will only be passed on if you do not tick the opt out box which is located on the order form and on the payment page online.
If you tick the opt out box which is located on the order form and on the payment page online none of your personal data will be passed to any third party, except to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments.
Your privacy and confidence will be respected at all times.
7.2. When you register for an account we retain your submitted details (Name, Company Name, Address, Email Addresses, Telephone Numbers and any other details input on the form). We retain those details to be able to successfully complete the orders you place. We do NOT hold any payment details as they are processed by www.sagepay.co.uk - please visit their website to see their privacy policy.
You can change/add or delete any of the details you have entered from within your account once you have logged in. If you wish to delete your complete details from our records, you can request that by emailing us on info@wlamb.co.uk. We never sell or pass on any of your details to third parties.
We will from time to time contact you via email with information that we think will be of interest to you, sales, new additions, exhibitions, etc. If you wish to be removed from the distribution list for those emails, you can request to be removed by emailing info@wlamb.co.uk.
7.3 What Information is collected about you and how is it used? When you place an order we need to collect your name, address, e-mail and telephone number as well as details of the method by which you intend to pay for the Goods. This information allows us to process your offer to purchase Goods and delivery of those Goods to you. We use your e-mail address to send you notification of the status of the order. We will contact you by e-mail or by telephone if any problems occur regarding delivery of the Goods to you. This information may be provided to third party service providers for the purpose of processing your offer to purchase the goods. We may use your e-mail address and postal address to provide you with information on products, services, promotions and special offers.
7.4 Third Parties
From time to time we may make our mailing list available to carefully selected organizations. Your E-Mail \ Postal address data will only be passed on if you do not tick the opt out box which is located on the order form and on the payment page online.
7.5 Consent
By making an offer to purchase Goods you consent to the information you provide to us being processed for any of the above purposes.
7.6 Cookies
Cookies are small pieces of information that are sent from your browser to our web server. On this web site, cookies are used to keep track of the items you place in your shopping basket. These cookies expire after 2 days. We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details. You will need to ensure your cookies are enabled to allow you to purchase from our site.
7.7 Security
The security of your transaction is important to us and to prevent any details being seen by unauthorised persons it is protected throughout the payment process. To do this we use a secure server to encrypt the information before it is sent to the payments processor.
7.8 Subject Access Request
On your written request, we will (within 40 days of such a request being received by us) supply to you details of the personal information, which we hold about you. You must explain to us clearly the information you require to be supplied: we are not obliged to supply to you information that is not specifically requested by you. Under the terms of the Data Protection Act 1998, we are entitled to charge you £10.00 for the provision of information following our receipt of such a request. Once we have received your written request and payment of the fee, we will respond to your request within 40 days. You should note that, under certain circumstances, we will not be obliged to disclose the requested information to you, in which case we will explain to you the reasons for our refusal.

8. Website Content
We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website. The Order Confirmation Form is conclusive as to the Charges and the description of the Service. Although every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as swiftly as possible.

9. Contact Details
If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can phone us on 01924 820282, fax us on 01924 836954 or e-mail us at info@wlamb.co.uk or write to us at:

William Lamb Group,
Bottomboat Road, Stanley,
Wakefield, West Yorks, WF34AY.
We shall respond to any communication received as quickly as possible.

10. Law and Jurisdiction
The Agreement shall be governed by and construed in accordance with UK law and you agree to submit to the non-exclusive jurisdiction of the UK courts. You are responsible for compliance with any applicable laws of the country from which you access our website.

11. Delivery Details and Returns Policy

Delivery
Delivery of all orders is subject to stock availability and authorisation of your payment.

If goods are ordered before 12PM (Monday – Thursday) We will dispatch the goods on a next day delivery service (unless you notify us otherwise). If goods are ordered after 12PM we will dispatch the next day. Orders received on Friday before 12 PM will be dispatched for delivery Monday. Orders received Friday after 12 PM, Saturday and Sunday will be dispatched on Monday for delivery Tuesday. We cannot give any times for delivery.

UK Deliveries
We can currently only accept orders for delivery to UK postcodes. Delivery will be charged at £3.00 per carton.

Delivery into Northern Ireland and southern Ireland will take between 5 to 7 working days for delivery and prices are £5 per carton for Northern Ireland and £6 per carton for Southern Ireland.

We can either deliver your order to the billing address for the credit\debit card you use to pay for your order or you can specify an alternative delivery address in the ‘delivery address’ section of the checkout. All goods must be signed for by an adult aged 18 years or over on delivery.

We will make every effort to deliver goods within the estimated time scales; however, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated time scales. All deliveries will be made according to the carriers standard procedures; therefore, we cannot guarantee a particular delivery date or time. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by our carriers. Our deliveries are made by a national courier service.

If no one is available to receive the item, the delivery company will attempt to leave a ‘Sorry we missed you card' and return the item to the local depot. you can arrange for redelivery on an alternate day, or collect the package in person from the local depot. All goods are sold subject to availability, if any goods are not available at the point of dispatch you will be refund you in full for those goods within 28 days.

European Deliveries
Delivery to the following European countries are Charged at the rate of £15.00 per carton, Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Spain and Switzerland. The following European countries are charged at the rate of £20.00 per carton, Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Lithuania, Slovenia and Sweden. (any European country not listed can be quoted on request). Please allow 7 days for delivery. 

Refund, Return and Cancellation Policy
As a wholesale company supplying trade customers, we are not bound by the distance selling regulations. You may not cancel your order if we receive your notice after the goods have been dispatched. We may deliver the goods in instalments depending on what you are ordering. The only time a return will be accepted for goods that are not faulty is where we sent an alternative of what a customer ordered, due to the ordered item not being in stock. A refund for these items will processed within 72 hours of receiving the goods. If you find you have a problem with the delivery or with any of the products please notify ourselves at the earliest possible time (Within 48 hours for delivery problems) you can contact us at info@wlamb.co.uk or 01924 820282 and were applicable a refund will be offered for these items will processed within 72 hours of receiving the goods.

COVID-19

The William Lamb family business has been making shoes since 1887. Today, 130+ years later, we are incredibly proud to be sharing our products with you and are grateful for our loyal customers.

 

Throughout the COVID-19 global pandemic, the wellbeing of our employees and customers has been and continues to be our priority. With this in mind, we have reduced staffing levels in our warehouse and our office staff continue to work from home. Within the warehouse and offices, we have introduced comprehensive safety and social distancing measures to keep our staff safe and minimise risks at all times.

 

The William Lamb customer service team is available to answer your questions, and you can continue to shop our collection that is available for immediate delivery.

 

We have been inspired over the past weeks and months with the sense of community spirit that we have seen from so many different walks of life.  Please take care of yourselves and each other.